ISS Vanguard FAQ

Why do I even need to use the pledge manager after the Gamefound campaign?
To fulfill your pledge, we need some crucial, additional data (for example, your current address and the final list of your chosen products). Pledge Manager...
Thu, 13 May, 2021 at 11:12 AM
Can I change my pledge?
The Pledge Manager for this project is closed, so it's too late to modify your pledge at the moment, but you can still cancel it and get a refund (in ac...
Tue, 5 Nov, 2024 at 10:25 AM
How to change my pledge?
Here is a quick picture guide of how to change your pledge: 1. Your original pledge (chosen during the campaign) is visible on the right side of the pic...
Thu, 13 May, 2021 at 1:36 PM
During the campaign I have chosen sundrop version of my pledge (added the sundrop option as a separate product) what do I need to do now?
After the campaign, to make things easier, we decided to merge products and their sundrop versions in to a single product with sun drop (e.g. now you should...
Thu, 13 May, 2021 at 11:15 AM
Can I change my shipping address?
Currently the pledge manager is closed - for the order address changes, please reach us directly.  http://support.awakenrealms.com/support/tickets/new ...
Mon, 19 Sep, 2022 at 12:13 PM
Can I choose between courier and economic shipping?
We preassigned either a courier or economic shipping to each country, and there is no way to switch between them. We only do economic shipping in countries ...
Thu, 13 May, 2021 at 11:15 AM
Will I be able to add more things later, even after I will finish my order now?
Yes! Gamefound has a special functionality, that allows you to add more things to the same order and pay just a small difference in shipping, instead of ful...
Thu, 13 May, 2021 at 11:16 AM
Encountered any other problems not mentioned in this FAQ?
Please contact our Customer Support here: https://support.awakenrealms.com/support/tickets/new
Thu, 13 May, 2021 at 11:16 AM
I have a 1 USD pledge (or 6 USD with a 5 USD crowdfunding bonus) and the total of my order is adding this sum up
The value you've pledged when pledging without a reward is a tip - it adds value to the order (as if a product istelf), not decreasing in the total. If...
Thu, 13 May, 2021 at 4:23 PM